Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • GM Certified Master technician
  • Repair Pal Certified
  • KYB Shocks & Struts
  • Delphi
  • ASE Master Technician
  • ACDelco
  • Car Care Aware

Testimonials

  • These guys are the best. You cannot go wrong trusting your GM auto in Art's hands. He & his guys are competent, reasonable, & quick! I only trust Art with my beloved Corvette!
    -Lesly A.

  • GM Exclusive was recommended to me by a friend and I have not been disappointed. Art is friendly and helpful and has kept my 2002 Tahoe running even with my abusive driving habits and poor upkeep.
    -Rich D.

  • Have been going to GM Exclusive for the past three years. They have always taken care of me above and beyond my expectations. The staff is friendly and extremely knowledgeable and they are honest. I recommend to ALL family or friends with GM vehicles to take them here. The shop is very nice and easy to find. I value great service and great people. Thank you Art and Dan for always taking care of me!
    -Sawyer J.

  • Honest, competent service you can rely upon. I don`t hesitate to recommend Art and his crew for any service required on GM vehicles. No surprises here, no "upselling" or pressure. A great place you can count on to do the job right.
    -Chuck S.

  • Best customer service and quality work in the industry!
    -Kelli S.

  • Found GM Exclusive online, read the reviews and figured it was worth a shot. Art is absolutely as professional, knowledgeable, friendly, and honest as all the reviews say...They're amazing. I will definitely be going back for my car maintenance, and will highly recommend to all of my GM driving friends.
    -Emilee F.

  • I have been very skeptical about finding a shop to do the work on my truck. GM Exclusive was recommended by a friend and WOW did they put me at ease. Very affordable repair. But more than anything I a felt like they where honest and helpful. I will be taking my truck there for any additional repairs or work that it would need. Art was honest, helpful and made me feel like I was in good hands. Great Team. Thank you!
    -Paul R.

  • I've had car issues for years, and have been to 3 different shops. They all gave me the run around and tried to take me as a fool. When I went to GM Exclusives, I told Art what issues my car was having. He gave me feedback and recommendations. Art is very knowledgeable in his craft, and is a very honest and noble man. He also has a great and knowledgeable team! Thank you Art, and his team!
    -Brandon S.

  • I have a 2004 Silverado that was my Daughters chariot when She was little. We bought it new. Art is so thoughtful and considerate. He cared for my Truck with a special attention that You rarely experience. I appreciate his detailed and expert knowledge. Art is kind, thorough and honest. His integrity shines.
    -Barb D.

  • This place deserves 6 STARS, Art and his team were more than helpful. My AC in my 2014 Chevy Silverado went out they replaced the condenser and made sure I was happy. They didn't over charge and never pushed me in any decision. I will go back if I need work done in the future thanks guys!!!
    -Anthony L.